Frequently asked questions
Browse FAQs or if you still have a question, please contact us
Questions about Masta
Who are MASTA?
MASTA (Medical Advisory Service for Travellers Abroad), was established 30 years ago and we now operate one of the largest network of private travel clinics in the UK. This extensive number of clinic locations combined with a variety of appointment times, ensures that our customers receive the vaccinations and antimalarials required, at times and locations convenient for them.
MASTA has an award winning medical team who constantly review global resources to ensure that our intelligence on travel health is second to none. Our customers can receive their travel health risk assessment via telephone first or attend the clinic for this followed immediately by the vaccinations or antimalarials.
Do you offer vaccinations or services on the NHS?
MASTA are a private vaccination service, this means that all of our vaccinations, antimalarials and travel related retail products are chargeable. The only exception would be where our clinic is supporting a federated GP model, where a partnership exists, and we provide the travel health service on behalf of a group of participating GP surgeries, such as in Harrogate. In that particular scenario, where vaccines are available on the NHS, they continue to be made available on the NHS, where booked at least a minimum of 6-8 weeks in advance of the travel date. All other non NHS travel health vaccines, antimalarials or retail products will continue to be charged privately.
Questions about MASTA clinics and partners
Who partners with MASTA?
We have well established partnerships with Independent Pharmacies, BUPA, Flight Centre, Lloyds Pharmacy and STA Travel amongst others. Combined with our clinics based in NHS and Occupational Health establishments; we are growing faster than ever before.
Can I be sure that the services offered across the network are the same?
Whilst the clinic you attend for an appointment may not be branded as MASTA, you can be reassured that the service is underpinned by MASTA exemplary clinical standards and the nurse or pharmacist that provides the service to you will have undergone stringent and comprehensive MASTA training in order to provide the service to you. The advice provided, and pricing applicable are consistent across the network too.
Questions about consultations
What is a telephone consultation?
A telephone consultation is a risk assessment completed over the phone with one of our specialist travel health nurses. They will create a Travel Health Plan for you showing any vaccines or antimalarial tablets that may be recommended for your trip and if there are any recommendations, our specialist travel health nurse will book a follow-up appointment at your chosen Travel Clinic.
What is a clinic consultation?
A clinic consultation is a risk assessment, completed face to face with one of our specialist travel health nurses in a MASTA Travel Clinic convenient for you. If there any recommendations made and vaccinations are required then they are administered during the same appointment.
I have had a consultation elsewhere, do I still need to book one with MASTA?
Yes. Our nurses need to complete a risk assessment with you, so that we can ensure we are ok to go ahead with your vaccinations. It will also give you the opportunity to ask any questions you may have about the vaccinations/malaria tablet recommendations.
How long after my telephone consultation can I book my pharmacy appointment?
Our nurse can book your pharmacy appointment from the day after your phone consultation depending on the availability of your chosen pharmacy.
Can I change my Travel Health Plan after my phone consultation?
Yes. You can contact MASTA on the email address below or call us on the telephone number provided on your Travel Health Plan email, and one of our nurses will speak to you regarding the changes you wish to make.
Can I do a phone consultation on behalf of someone else?
Children aged 5 to 15 years must have a parent/guardian present who is able to complete the consultation on the childs behalf.
For ages 16 and above, our nurse must speak directly to the person that is travelling. We cannot complete a consultation with a third party.
Those who are unable to complete a telephone consultation will be advised to visit a MASTA Travel Clinic for a face to face consultation. This includes those who are hearing impaired, those who do not understand English well enough to communicate with an English speaking nurse over the telephone and/or those who are located outside of the UK.
Questions about our services
Are the services offered by MASTA restricted to travel health only?
No, MASTA offer an extensive range of non-travel related vaccination services in a number of our clinics across the UK.
Can I change between your clinics part way through a course of vaccinations?
You can, however, if you have attended a face to face clinic and wish to switch to a pharmacy clinic, you must complete a telephone consultation first.
Will I be able to get my vaccinations at my first appointment?
At a face to face clinic, we provide the vaccinations in the first appointment. In a pharmacy partnership, your initial appointment will be a phone consultation with the nurse; if vaccines/antimalarials are recommended, our nurse will book an appointment for you at a pharmacy clinic.
Do you offer any discount?
No, the vaccines are priced as on our price list. This is available by selecting ‘Services’ on the main menu and then downloading the price list.
I work full time and cannot attend appointments mid-week, can MASTA still help?
Yes. We are often able to offer last minute appointments, including Saturdays, early mornings and evenings across the network.
How do I book a family/group in?
For family/group bookings, you will need to register the appropriate number of individual family/group members either online or via the telephone. Please note, each traveller will need their own consultation.